RETURN / EXCHANGE POLICY


-  Merchandise can be returned or exchanged within 30 DAYS from the date of purchase.


-  Merchandise must be in original condition with ALL TAGS ATTACHED and deemed by MAKCAPS® to be UNWASHED before they can be accepted.


-  MAKCAPS® is NOT RESPONSIBLE  for any return shipping charges resulting from the wrong size ordered. To exchange the wrong size ordered, please follow the instructions below. 


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

TO EXCHANGE THE WRONG SIZE ORDERED:

STEP 1    Make sure you meet all return/exchange requirements above.

STEP 2    Pay for Re-shipment Fees through our website. Go to  https://makcaps.com/t/return-exchange

STEP 3    Prepare your shipment for return:

                   -  Place the merchandise you wish to return in a suitable box/bag (e.g. the one you got from MAKCAPS®)

                   -  Ensure your merchandise/parcel is securely packed and wrapped.

                   -  Include your completed return/exchange form inside your return packaging.

                   -  MAKCAPS® provided you a pre-paid shipping return label. Please affix the return label to your return parcel. Make sure you remove or cover up the previous delivery address and barcodes before you affix a return label to your parcel.

                   -  Mail / Drop off your return package at the nearest Post Office.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

TO RETURN MERCHANDISE AND REQUEST A REFUND:

STEP 1    Make sure you meet all return/exchange requirements (See in "RETURN / EXCHANGE POLICY" section).

STEP 2    Fill out the return/exchange form that we sent along with your parcel.

STEP 3    Prepare your shipment for return:

                   -  Place the merchandise you wish to return in a suitable box/bag (e.g. the one you got from MAKCAPS®)

                   -  Ensure your merchandise/parcel is securely packed and wrapped.

                   -  Include your completed return/exchange form inside your return packaging.

                   -  MAKCAPS® provided you a pre-paid shipping return label. Please affix the return label to your return parcel. Make sure you remove or cover up the previous delivery address and barcodes before you affix a return label to your parcel.

                   -  Mail / Drop off your return package at the nearest Post Office.

STEP 4    Once we received the return item(s), a confirmation of your reimbursement will be sent to you by email.


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -


RETURN ADDRESS:


PO BOX 2864 STN TERMINAL, VANCOUVER, BC V6B 3X4 CANADA