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Return/Exchange (Re-Shipment Fees)

C$0.00
*Merchandise can only be returned/exchanged within 30 DAYS from the date of purchase.
Please specify Quantities returned, SKU/Item Name, Size. For example, 1xR129-Size23 or 1xFlaming Skulls-Size23
Please list the item(s) you would like to receive in exchange. Writing quantities requested, SKU/Item Name, Size. For example, 1xR119-Size 23 ½ or 1xVintage Skulls-Size 23 ½
Please list your second choice in case the item required is not available to exchange. Writing quantities requested, SKU/Item Name, Size. For example, 1xR01-Size 23 ½ or 1xFlame-Size 23 ½

Description

RETURN/EXCHANGE POLICY

-  Merchandise can be returned or exchanged within 30 DAYS from the date of purchase.

-  Merchandise must be in original condition with ALL TAGS ATTACHED and deemed by MAKCAPS® to be UNWASHED before they can be accepted. Incomplete, used, damaged, or sullied returned items will not be accepted. MAKCAPS® reserve the right to deny a refund if the returned merchandise does not meet our requirements.

-  Merchandise can only be returned if purchased online directly from MAKCAPS.COM

-  Items listed as FINAL SALE cannot be returned for a refund.

-  Custom order items are FINAL SALE and cannot be returned or exchanged.

-  Shipping charges incurred during checkout are not refundable.

-  Returned packages that arrive to us as COD, the COD amount will be deducted from your return.

-  MAKCAPS® is NOT responsible for any return shipping charges resulting from the wrong size ordered.

To exchange the wrong size ordered, please follow the instructions below.



TO EXCHANGE THE WRONG SIZE ORDERED:

STEP 1  Make sure you meet all return/exchange requirements above.

STEP 2  Pay for re-shipment fees through our website (Fill out your merchandise return details above and proceed with the payment). ***IMPORTANT!*** If you skip step 2, you will be charged on the delivery (COD).

STEP 3  Prepare your shipment for return:

- Place the merchandise you wish to return in a suitable shipping box/bag. You can return items using the same box/bag their came in as long as the box/bag is still in good shape.

- Ensure your merchandise/parcel is securely packed and wrapped.

- Include your completed return/exchange form inside your return packaging.

- MAKCAPS® provided you a pre-paid return shipping label. Please affix the return label to your return parcel. Make sure you remove or cover up the previous delivery address and barcodes before you affix a return label to your parcel. The pre-paid return shipping label is only valid for returns shipped from within Canada. The US CUSTOMERS are responsible for any return costs and need to select a carrier of your choice and send any returned items to our returning address describe at the bottom of this page.

STEP 4  Mail/Drop off your return package at the nearest Post Office.

STEP 5  MAKCAPS® will process your re-shipment once we received the return merchandise.


TO RETURN MERCHANDISE AND REQUEST A REFUND:

STEP 1  Make sure you meet all return/exchange requirements above (See in "RETURN/EXCHANGE POLICY" section).

STEP 2  Fill out the return/exchange form that we sent along with your parcel.

STEP 3  Prepare your shipment for return:

- Place the merchandise you wish to return in a suitable shipping box/bag. You can return items using the same box/bag their came in as long as the box/bag is still in good shape.

- Ensure your merchandise/parcel is securely packed and wrapped.

- Include your completed return/exchange form inside your return packaging.

- MAKCAPS® provided you a pre-paid return shipping label. Please affix the return label to your return parcel. Make sure you remove or cover up the previous delivery address and barcodes before you affix a return label to your parcel. The pre-paid return shipping label is only valid for returns shipped from within Canada. The US CUSTOMERS are responsible for any return costs and need to select a carrier of your choice and send any returned items to our returning address describe at the bottom of this page.

STEP 4  Mail/Drop off your return package at the nearest Post Office.

STEP 5  Once we received the return item(s), a confirmation of your reimbursement will be sent to you by email. 

               Please note that shipping fees are NON-REFUNDABLE.



RETURN ADDRESS:

MAKCAPS INC.

PO BOX 2864 STN TERMINAL, VANCOUVER, BC V6B 3X4 CANADA

TEL. (604) 803-5697 | FAX. (604) 689-5697 | EMAIL: ADMIN@MAKCAPS.COM | WEBSITE: WWW.MAKCAPS.COM





Size Guide