Return/Exchange (Re-Shipment Fees)

C$0.00
*Merchandise can only be returned/exchanged within 30 DAYS from the date of purchase.
Please specify Quantities returned, SKU/Item Name, Size. For example, 1xR129-Size23 or 1xFlaming Skulls-Size23
Please list the item(s) you would like to receive in exchange. Writing quantities requested, SKU/Item Name, Size. For example, 1xR119-Size 23 ½ or 1xVintage Skulls-Size 23 ½
Please list your second choice in case the item required is not available to exchange. Writing quantities requested, SKU/Item Name, Size. For example, 1xR01-Size 23 ½ or 1xFlame-Size 23 ½

Description

RETURN/EXCHANGE POLICY

-  Merchandise can be returned or exchanged within 30 DAYS from the date of purchase.

-  Merchandise must be in original condition with ALL TAGS ATTACHED and deemed by MAKCAPS® to be UNWASHED before they can be accepted.
-  MAKCAPS® is NOT RESPONSIBLE  for any return shipping charges resulting from the wrong size ordered. To exchange the wrong size ordered, please follow the instructions below. 



TO EXCHANGE THE WRONG SIZE ORDERED:

STEP 1    Make sure you meet all return/exchange requirements above.

STEP 2    Pay for re-shipment fees through our website.  >>  https://makcaps.com/products/return-exchange

                 **If you skip STEP 2, you will be charged on delivery (COD).**

STEP 3    Prepare your shipment for return:

-  Place the merchandise you wish to return in a suitable box/bag (e.g. the one you got from MAKCAPS®)

                   -  Ensure your merchandise/parcel is securely packed and wrapped.

                   -  Include your completed return/exchange form inside your return packaging.

-  MAKCAPS® provided you a pre-paid shipping return label. Please affix the return label to your return parcel. Make sure you remove or cover up the previous delivery address and barcodes before you affix a return label to your parcel. (NOTE: The pre-paid return shipping label is valid only for returns shipped from within Canada.) 

STEP 4    Mail / Drop off your return package at the nearest Post Office.

STEP 5    MAKCAPS® will process your re-shipment once we received the return merchandise.


TO RETURN MERCHANDISE AND REQUEST A REFUND:

STEP 1    Make sure you meet all return/exchange requirements (See in "RETURN / EXCHANGE POLICY" section).

STEP 2    Fill out the return/exchange form that we sent along with your parcel.

STEP 3    Prepare your shipment for return:

-  Place the merchandise you wish to return in a suitable box/bag (e.g. the one you got from MAKCAPS®)

                   -  Ensure your merchandise/parcel is securely packed and wrapped.

                   -  Include your completed return/exchange form inside your return packaging.

-  MAKCAPS® provided you a pre-paid shipping return label. Please affix the return label to your return parcel. Make sure you remove or cover up the previous delivery address and barcodes before you affix a return label to your parcel. (NOTE: The pre-paid return shipping label is valid only for returns shipped from within Canada.)

STEP 4    Mail / Drop off your return package at the nearest Post Office.

STEP 5    Once we received the return item(s), a confirmation of your reimbursement will be sent to you by email. Please note that shipping fees are NON-REFUNDABLE.



Size Guide