RETURN / EXCHANGE POLICY

•  Merchandise can be returned or exchanged within 30 DAYS from the date of purchase.
• Merchandise must be in original condition with ALL TAGS ATTACHED and deemed by MAKCAPS® to be UNWASHED before they can be accepted. Incomplete, used, damaged, or sullied returned items will not be accepted. MAKCAPS® reserve the right to deny a refund if the returned merchandise does not meet our requirements.
• Merchandise can only be returned if purchased online directly from WWW.MAKCAPS.COM
• Items listed as FINAL SALE cannot be returned for a refund.
• Custom order items, do-rags, bandanas, hoods, face masks are FINAL SALE and cannot be returned or exchanged.
• Shipping charges incurred during checkout are non-refundable.
• MAKCAPS® is NOT responsible for any return shipping charges resulting from the wrong size ordered. We only provide you a free returned label (Free returns), but not free to re-ship your exchange item(s). 
• Cost of reshipment can be paid online or collect on delivery (COD). For COD shipment: If your package was denied by the addressee (the parcel’s final recipient) or marked as unsuccessful delivery and the package is returned to us, the COD amount will be deducted from the amount of your refund. To exchange the wrong size ordered and to pay for re-shipment, please follow the instructions below.

>>>>>>>>>>TO EXCHANGE THE WRONG SIZE ORDERED:

STEP 1  Make sure you meet all return/exchange requirements above.

STEP 2  Click on the link below to pay for re-shipment fees online. This is the cheapest way (No surcharge). 

                                                          💸 PAY "RESHIPMENT FEES" ONLINE

              ***❗️IMPORTANT❗️***

               If you skip step 2, your re-shipment fees will be collected on Delivery (COD) plus a COD surcharge.

STEP 3  Prepare your shipment for return:

• Place the merchandise you wish to return in a suitable shipping box/bag. You can return items using the same box/bag their came in as long as the box/bag is still in good shape.
• Ensure your merchandise/parcel is securely packed and wrapped.
• Include your completed return/exchange form inside your return packaging.
• MAKCAPS® provided you a pre-paid return shipping label. Please affix the return label to your return parcel. Make sure you remove or cover up the previous delivery address and barcodes before you affix a return label to your parcel. The pre-paid return shipping label is only valid for returns shipped from within Canada. The US CUSTOMERS are responsible for any return costs and need to select a carrier of your choice and send any returned items to our returning address describe at the bottom of this page.

STEP 4  Mail/Drop off your return package at the nearest Post Office.

STEP 5  MAKCAPS® will process your re-shipment once we received the return merchandise.

>>>>>>>>>>TO RETURN MERCHANDISE AND REQUEST A REFUND:

STEP 1   Make sure you meet all return/exchange requirements above (See in "RETURN/EXCHANGE POLICY" section).

STEP 2  Fill out the return/exchange form that we sent along with your parcel.

STEP 3  Prepare your shipment for return:

- Place the merchandise you wish to return in a suitable shipping box/bag. You can return items using the same box/bag their came in as long as the box/bag is still in good shape.

- Ensure your merchandise/parcel is securely packed and wrapped.

- Include your completed return/exchange form inside your return packaging.

- MAKCAPS® provided you a pre-paid return shipping label. Please affix the return label to your return parcel. Make sure you remove or cover up the previous delivery address and barcodes before you affix a return label to your parcel. The pre-paid return shipping label is only valid for returns shipped from within Canada. The US CUSTOMERS are responsible for any return costs and need to select a carrier of your choice and send any returned items to our returning address describe at the bottom of this page.

STEP 4  Mail/Drop off your return package at the nearest Post Office.

STEP 5  Once we received the return item(s), a confirmation of your reimbursement will be sent to you by email. 

            🖌️ Please note that shipping fees are NON-REFUNDABLE.

MAKCAPS INC.

PO BOX 2864 STN TERMINAL, VANCOUVER, BC V6B 3X4 CANADA

TEL. (604) 803-5697 | FAX. (604) 689-5697

EMAIL: ADMIN@MAKCAPS.COM 

WEBSITE: WWW.MAKCAPS.COM